Q: I was told
that my account comes with 5 e-mail addresses, how can I activate them?
A: Please call Netfeed's
Technical Support Line - 209 529-6389 to have a Netfeed Support Representative
walk you through the set up while you're sitting in front of your computer.
It takes just a few minutes to activate the additional accounts. Alternatively,
If you are an experienced user who has no trouble configuring multiple
email accounts, you may email in your request under your main account name.
You may have 4 additional email accounts including the primary. If you
choose to set them up on your own without our assistance, please send your
request to support@netfeed.com
and be sure to include a username and a password for the additional accounts.
When we have completed the configuration for your account, we will send
a return email to the primary account holder. At that time the additional
email accounts may be set up in your email client. If problems occur, we
are always available to render assistance. Please don't hesitate to ask
for it.
Q: How does Netfeed handle
it's billing?
A: Credit Card accounts are
billed on the first of every month. Cash and Check payments must be payed
in six month intervals (discount applies for prepay) on the first of the
month. Netfeed offers discount pricing plans for a multiple month prepay:
6 Months Prepaid $101.70
- Normal Rate $119.70
(Discount based on $16.96
per month.) |
12 Months Prepaid $179.40
- Normal Rate $239.40
(Discount based on $14.95
per month.) |
Q: How come when I try
to log on the computer keeps prompting me for my password?
A: If you're sure you are
typing it correctly, it could be one of two things. First, it could be
that you have inadvertently left your caps lock key on while entering your
password. Second, it could be a billing issue of some sort and you are
urged to call Netfeed Support at 209 529-6389 to rectify this. Lake Tahoe
customers may call toll free: 800 797-7621
Q: What software is compatible
with your service?
A: Virtually all Internet
software is compatible with our system. We are able to provide support
for all of the most popular Internet software packages (i.e. Netscape,
Internet Explorer, Eudora, etc.). Please be aware that our technical support
may not have had personal experience with all Internet related software,
please be patient with them if they are not personally familiar with your
particular software package.
Q: What are the minimum
requirement for my computer to be able to connect to your service?
A: We recommend having at
least a 486 DX 66 with 8 MB RAM and a 14,400 baud modem. Anything lower
than this may still work, but will be painfully slow. A graphical operating
system (i.e. Windows, MacOS, or X Windows). is also required.
Q: Are there any per minute
charges for your service?
A: No. Unlike other service
providers, Netfeed has no per minute charges. We offer unlimited usage
within a 24 hour period of time. However, we do have an "idle timeout"
set up where our access servers continually monitor digital ports looking
for inactivity. This feature is set up to automatically disconnect a user
that shows 20 minutes of idle time - i.e. no activity. We have found that
many users simply get up and walk away from their computers when they are
done with their Internet session without disconnecting from our service.
This automatic feature is in place to make an connected but idle port available
for another user. Please read Netfeed's Terms
of Service for more information. To avoid additional telephone charges,
please be sure your location is within one of our service areas. We assume
no responsibility for toll charges.
Q: For what areas do you
provide local access numbers.
A; We provide access to the
San Joaquin Valley and the Lake Tahoe Basin. New service areas will be
available soon.
Q: What are your office
hours?
A: Our main offices are open
from 9:00 am to 6:00 pm, Monday through Friday. Our technical support lines
are open 24 hours. Please note that calls of a non-tecnical nature
such as bookeeping issues, or general information, must be phoned in during
normal business hours.
Q: Do you support 56k
connections, an if so what standards do you support?
A: Yes, we support all modems
conforming to either X2 or k56flex. Our Network is configured for the V.90
standard.
Q: How do I change the
password on my Internet and/or e-mail account?
A: For security reasons as
well as for your protection, only the Primary Account Holder has the authority
to make any changes to an account structure. All requests must be phoned
in by the primary account holder, or by sending email from the primary
account holders email address to Netfeed
Network Administration.
Q: Do you support Apple
Macintosh computers.
A: Yes we do! Newer
Macs have all the required software preinstalled. Those with older Macs
may require additional software to establish a connection to our service.
If you're a Mac user and are unsure if your system has the required software,
please give us a call and we'll help you out.
Q: What is your user to
modem ratio?
A: Our ratio is typically
around 5 to 1
Q: Can I access my Netfeed
account from more than one location?
A: Yes you can, as long you
only log in from one location at any given time. Multiple logins are not
allowed unless your account has been set up to log in simultaneously under
one user name. This option is available for an additional charge.
Q: Does your service support
WebTV boxes?
A: No, we are not currently
supporting these devices.
Q: Does your service offer
shell accounts to it's customers?
A: For security reasons we
do not offer access to our command-line shell.
Q: Does your service offer
static IP addresses?
A: Static IP addresses are
available on all Business
and Virtual Domain accounts upon request.
Thank you for reading Netfeed's
FAQ. If you didn't see the answer to your particular question, please send email to our Technical Support Department. - support@netfeed.com
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